Customer Support Channels
A 1–Hour Support Ticket Response Guarantee
Every help request you send to us will be responded to within maximum sixty minutes. In case your trouble ticket or e–mail calls for further assistance from a system administrator, we will timely forward it and leave a note to notify you that your matter is being worked on. If you make use of the Managed Servers package, any of the server administration services included there will be completed at a time that is convenient for you.
An Exceptional Client Care Service
Should you need assistance while using our Web Hosting Control Panel or with any of the apps that we have pre–installed on the dedicated server on your behalf, do get in touch with the client support staff anytime via the ticketing system. Additionally, should you require assistance managing your server, you can order our Managed Servers package, that includes weekly OS updates, software installation and troubleshooting services, server monitoring and rebooting services, backup disk storage space, etcetera.
An Easy–to–Navigate Help Area
Each dedicated web hosting plan comes with our free–of–charge Web Hosting Control Panel, which sports an exhaustive knowledge base and a collection of instructional video tutorials. Whenever you need assistance with the Web Hosting Control Panel, just press the Videos or Help buttons situated in the top right corner.