Customer Support Channels
A 1–hour Response Guarantee
Our user help staff is trained to promptly take care of all our hosting plans users’ requests and assistance questions. Through our ticket system, you will be able to share your request and a support staff representative will most likely go back to you in less than maximum 60 minutes. In reality, practice has shown us that the usual response time frame is 20 minutes.
A Top–quality Support Service
Get in touch with us every time required. Our crew of technicians will undoubtedly be on–line for you 24x7x365 to respond to all of your requests and to address any problem you might have. You will be able to open a support ticket from your Web Hosting Control Panel or drop an email anytime. Furthermore, on business days, you can give us a call or make use of the live chatting alternative.
An Intuitive Help Section
Our company has built–in a detailed information base into the Control Panel to enable you to get handy step–by–step guidelines anytime. Each part of the Control Panel has its own contextual guide area displaying a group of how–to content articles. We have also organized video lessons to offer you with a much better idea of the simplest way to conduct any given process.