Regardless of the fact that the hosting service supplied by the different companies is practically the same, each provider has got their own platform with its own tweaks and different ways to carry out given tasks. This is the reason why, a huge knowledge base would be pretty helpful both for persons with zero past experience and for technically trained individuals who will ultimately find out how specific tasks are executed, but will waste some time in the process. The objective of such a knowledge base is to make the hosting service quick and simple to use, saving users lots of time and efforts. The result is gladder clients, as they can easily find the info they are searching for, and much less work for the help desk team members, because typically the majority of the enquiries and issues that customers have got are already outlined in the knowledge base. In case the articles are well-written and encompass more topics, you will be able to get to know more not only about your own account, but also about the web hosting service as a whole.

Extensive Online Documentation in Hosting

If you have ordered your first hosting plan through our company or have transferred your site over to us, you’ll become accustomed to our platform and our created-developed Hepsia Control Panel very quickly due to the fact that we have compiled a comprehensive online knowledge base where you can find all the information that you will ever need – both general info regarding the web hosting service as a whole and more specific info about the different features that you can use and the problems that you can come across. The articles are available in 2 places. The complete article list is accessible via the Help section of the Control Panel. You can access articles that are dedicated to the different functions in every section of the Control Panel too. You can discover how to accomplish basically everything, from creating an .htaccess configuration file to administering a mailing list, and all the articles include elaborate instructions, so you will never become lost because of an unclear text. Needless to say, in case you experience a more specific problem and you don’t find anything about it in our knowledge base, you can get in touch with our customer care staff representatives 24/7/365.