Service Uptime Guarantee in Hosting
We guarantee 99.9% network uptime for each hosting account on our servers. We use a high-tech cloud hosting platform where every part of the web hosting service is addressed by a different group of web servers, thus if one server fails, the other ones in the cluster are going to take over instantly. The cloud platform also decreases the overall load substantially, so the website hosting service is much more stable when compared with a service where everything runs on only one machine and your websites are going to perform in the very best way. In addition, we have redundant Internet lines and diesel backup generators to ensure that your internet sites will remain online no matter what. Software and hardware firewalls ensure the proper functioning of our web servers in the event of DDoS attacks while in the case of any software issue, we have administrators overseeing the servers 24/7.
Service Uptime Guarantee in Dedicated Servers
Our dedicated packages include a 99.9% hosting server and network uptime warranty and repairs and maintenance procedures are part of the other .01% of the time. We test every server extensively before we hand it over to the client and we use new hardware components in order to avoid any prospect of hardware failures. Any unforeseen software problems are going to be resolved immediately by our system administrators as they keep track of all the hosting servers 24/7. To prevent infrastructural difficulties, our data center facility in downtown Chicago uses powerful diesel backup generators, while the connectivity to the web servers is guaranteed by redundant fiber lines from various backbone Internet providers. To be on the safe side, we have hardware and software firewalls, so even if your sites are flooded, we can react immediately and filter the unwelcome traffic before it reaches your dedicated server and interrupts the proper functioning of your web sites.