A live chat is a real-time way of communication between a web hosting provider's support crew and its customers. It is an efficient way to receive some information about the website hosting services or get some problem resolved since you are talking to a live representative. The advantages of using a real-time chat service instead of calling or opening a ticket are the lower chance of errors any time you exchange info like usernames or domain names, the quicker response time since the communication is real-time plus the fact that you do not have to stay on the chat constantly - you're able to do something different while the representative examines the issue in question. Furthermore, you will be able to be a part of a live chat room from any kind of computer that's connected to the web, avoiding the telephone charges that you will have to pay when you are calling to a different country.
Live Chat Support in Hosting
Together with the telephone and ticket support, we supply live chat support as well. You'll be able to get in touch with us every single day, including weekends and holidays, and we will give you more information about the hosting plans that we supply if you are not a customer yet, or about common and billing questions if you already have an account. Though for solely technical issues you will have to open a ticket to the technical support team, since such matters require additional time to be taken care of, you may still contact us on the live chat for some technical information. For instance, we are able to help you set up an email address in your e-mail client or troubleshoot numerous problems, saving you considerable time. Even when our telephone lines are already off for the day, you can talk to a live person.