In case you are a website owner, a problem might always occur and it does not necessarily have to be associated with the hosting service. For example, something could go wrong when you bring a software app up to date or some vital content can be modified or deleted mistakenly. Whatever the essence of the problem may be, you’ll have to get in touch with the customer service team and request them to recover a backup or to assist you in fixing the problem that you are facing. How promptly they’ll do it will predetermine the interval of time that your websites will be inaccessible. For certain websites like community web portals or web stores, a continuous downtime interval often equals lost clients and money. With that being said, it’s extremely important for you to use the services of a web hosting company that offers not only a very good customer support service, but also a quick one.

One-Hour Response Guarantee in Hosting

Our guaranteed maximum reaction time for any technical support ticket that you submit or any e-mail that you write is just one hour, even in case you contact us during weekends and national holidays. Whatever the essence of your problem or inquiry may be, we will help you out straight away and will give you the necessary information to fix any problem with your sites. The real reply time commonly doesn’t surpass fifteen-twenty minutes, which means that you can forget about waiting around for hours on end to get an issue sorted out or even worse than that – waiting around all day only to get a reply that more information is required whilst nothing is fixed. We’ll assist you without any delay merely because we are aware of how costly time can be in the dynamic online age. The one-hour reply guarantee is valid for any billing or technical question that you might have with regard to our hosting plans.