In case you've ever had a hosting account in the past or you've dealt with any other online service, you're probably well aware from your personal experience that for some things it's better to speak with a live person over the phone instead of exchange tickets or emails. If you want to learn more about a specific service before you decide to order it or when something small-scale has to be done, for example, it'll be far easier and faster to get it done in real time. When you're given the option to speak with representatives over the phone, it's very likely that you're dealing with an actual web hosting supplier, not a reseller. The type of support that you will get over the telephone may differ between different suppliers - from very general issues to experienced tech support. Generally most of the suppliers supply pre-sales assistance and first level telephone support, while more complex tech issues are managed through e-mail and tickets.

Phone Support in Hosting

We believe that having the option to talk with a live consultant is very important, that's why we have three support lines around the globe (USA, UK and Australia) and you have the option to get in touch with us over the phone for fourteen hours a day. If you consider getting one of our hosting plans, for instance, you will be able to call us and find more about our services before placing your order so as to ensure that we do cover all the system requirements for your web sites. Following your purchase, you'll be able to get in touch with us about all of the sales or billing difficulties you may experience, or receive any type of general or basic technical information that you need. We've tried to find the balance between phone and ticket support, so for strictly technical issues you have to use the ticketing system, that will help you follow the communication along with any new developments in the resolution of the issue.