The availability of the customer and technical support that a hosting company provides will tell you a lot for the services which they offer as well. In the event that you are allowed to use only email messages and tickets, you have most likely discovered some reseller not the actual hosting provider. When this is the case, you will have to wait for a few days to have an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to contact the real hosting company for extra assistance. If the provider provides you with various ways of communication with quick response time which are available anytime, they're almost certainly the top provider, not a reseller. Therefore you'll get well-timed assistance and excellent support as they'll have instant access to the servers where your account will be created. Whatever the problem - sales or technical, it's always much better to have the option to contact your web hosting company directly by using your favourite method of communication.

24/7 Customer Support in Hosting

The customer and technical support services for all of our hosting plans are twenty-four-seven, so you can forget all about waiting for a couple of days in order to get assistance. In case you aren't our client yet, you can phone us, chat with a consultant or send an email. If you do have an account, you can open a support ticket on top of the other three ways of communication. You are able to select the most appropriate way to contact us depending on where you are or what hardware you are using. We are able to help you for almost any webhosting-related question that you have or issue that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you could open a support ticket, but even in such a case the maximum response time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you'll be able to benefit from our 24/7 tech support services even on public holidays. All your sites will be available all the time and so will we. With quite a few communication options, you'll be able to choose the most convenient way to contact us and learn more about our services if you do not have an account yet, or get assistance in case you are already one of our customers. You're able to give us a call, start a chat with a live representative, send an e-mail message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The last two options have a one-hour reply time warranty, even though it rarely takes more than 20 mins to receive assistance whatever the nature of the trouble. With our customer and tech support services, we'll be there for you every time you need us, not a couple of days after that.

24/7 Customer Support in VPS Servers

If you acquire a VPS server through us, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have a couple of local phone numbers in the U.S.A., Great Britain and Australia plus a live chat service. When you are an existing customer and you require help with some technical issue that requires additional time to investigate or resolve, you will be able to open a ticket from your billing account or you will be able to send an email and we will handle the problem and send you an answer within the hour. The reply time is warranted 24/7, including holidays and weekends, yet for most problems it takes a maximum of half an hour to receive support. Our support service covers the VPS as well as all of the pre-installed software it features, so if you need help with third-party apps, you will be able to check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

We know how important it is to have quick support in general, let alone when you run a whole server, so each dedicated server that we offer features 24/7 support with 1-hour response time warranty regardless of the problem. The service is absolutely free for all the problems with your server or the software that was installed by our admins during the setup, therefore you are able to get in touch with us as many times as you would like, even during holidays. You could either open a trouble ticket from the billing area or you could send an email message, and the actual reply time for either of these rarely exceeds 30 minutes as we have administrators available twenty-four hours a day. In case you require general information about our servers or you have a billing question/issue, you can also call one of the local phone numbers we have on three different continents or you could use our live chat service and speak with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you'll be able to include to your server package through the billing Control Panel.