There are a handful of ways to contact the hosting company whose services you are using, but the one that you will always find irrespective of which company you pick is a ticketing system. It is the easiest form of communication for several reasons. If no customer service team member is free at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will invariably be received. Plus, you can copy/paste large bits of information without needing to worry about misprints, and in case a certain problem requires more time to be solved or a number of responses have to be exchanged, all the information will be in the exact same place, so either party can always see the steps taken by the other one. The disadvantage of using tickets to get in touch with your web hosting provider is that they’re usually separate from the hosting platform, which means that if you have to supply information or to adhere to instructions, you will need to use at least two different admin consoles and this number can increase in case you want to manage a handful of domain names. Besides, lots of hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for an answer.

Integrated Ticketing System in Hosting

With a hosting from our company, you will never have to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any trouble ticket whilst you are browsing your files or modifying different account settings. The ticketing system is being monitored 24-7-365 by our customer support team and the response time is no more than sixty minutes, but it seldom takes more than twenty minutes to receive help. In stark contrast with certain hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you wish and request info in relation to any technical or billing issue. Moreover, you can read a collection of educational articles, which will help you deal with the most commonly faced difficulties yourself.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with us and you want to touch base with our client care staff, you’ll be able to open a trouble ticket directly from your Hepsia Control Panel instead of using a completely different support platform like you will need to do with the vast majority of hosting companies out there. Our integrated trouble ticket system will permit you to send a new ticket easily and to go through older tickets using an intelligent search box. In addition, you’ll be able to have a look at the applicable knowledgebase articles that our system will offer you on the basis of the category that you pick for your new ticket. You can do all the abovementioned things without logging out of your Hepsia Control Panel at any moment, so in case you stumble upon any predicament or have an enquiry, you can get in touch with our technicians and fix the problem in question in no more than 1 hour using one support platform.