A live chat is a real-time way of communication between a web hosting provider's support crew and its customers. It is an efficient way to receive some information about the website hosting services or get some problem resolved since you are talking to a live representative. The advantages of using a real-time chat service instead of calling or opening a ticket are the lower chance of errors any time you exchange info like usernames or domain names, the quicker response time since the communication is real-time plus the fact that you do not have to stay on the chat constantly - you're able to do something different while the representative examines the issue in question. Furthermore, you will be able to be a part of a live chat room from any kind of computer that's connected to the web, avoiding the telephone charges that you will have to pay when you are calling to a different country.

Live Chat Support in Hosting

Together with the telephone and ticket support, we supply live chat support as well. You'll be able to get in touch with us every single day, including weekends and holidays, and we will give you more information about the hosting plans that we supply if you are not a customer yet, or about common and billing questions if you already have an account. Though for solely technical issues you will have to open a ticket to the technical support team, since such matters require additional time to be taken care of, you may still contact us on the live chat for some technical information. For instance, we are able to help you set up an email address in your e-mail client or troubleshoot numerous problems, saving you considerable time. Even when our telephone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is accessible every day, even on weekends and holidays. It's the perfect way to find out more about our semi-dedicated plans if you don't have an account yet or to have an issue resolved if you are a client and our support representatives will assist you live no matter what time of the day you join the chat. In case you're hestitating which package is better for your web sites, if you need a piece of advice whether you should acquire a specific upgrade and how to obtain it or when you have difficulties setting up an e-mail account on your machine, you can get in touch with us and we will supply you with the needed details in a timely manner. The live chat is online even after our telephone lines go off for the day, which means that if you have an account here, you can be sure that you'll always benefit from prompt help with any question or trouble that comes up.